1850 Webshop Support - Basic
As a webshop you want to be reachable 24 hours a day. But you also prefer to speak to each customer personally. Unfortunately both seems to be nearly impossible. Therefore Snowball (part of the 1850 Group) provides the ideal solution for your webshop to be fully reachable and still offer customers personal service.
With Webshop Support Snowball will take care of the incoming phone calls, e-mails and social media partially or completely from € 100,00 per month. When you outsource your customer contact at Snowball we can offer you your own 085-number for free. This will give your web shop a nationwide feel.
With bundle 2 we can also access your back-office so that we can answers questions about stock and order status.
In 4 simple steps you will have a professional and personal customer service:
- Install the Webshop Support-app and Snowball.
- Choose whether you want to use a 085-number (note: if you choose this option, your phone number will always be forwarded to the 1850 Contact center. When you use your own phone number, you can decide when you put calls through to us).
- Fill out the questionnaire that you receive from us, so we have a clear briefing how we should carry outour customer contact.
- Put your phone number through to us.